Information We Collect

We may collect information submitted through our website, by telephone,
by email, during an in-person visit, or through another authorized method.

This may include:

• Name, address, telephone number, and email address

• Age or date of birth

• Preferred language and communication method

• Emergency contact, family, caregiver, or authorized representative information

• Information about living conditions, health concerns, safety, independence, care, benefits, transportation, food, housing, or other needs

• Information concerning suspected neglect, abuse, exploitation, or fraud

• Membership, donation, event registration, or payment information

• Communications sent to Seniors In Distress

• Photographs, documents, or records voluntarily provided

• Website activity, browser information, device information, IP address,
  and cookie data

Please provide only the information necessary for Seniors In Distress
to respond to the request.

How We Use Information

We may use information to:

• Respond to questions and requests

• Schedule or conduct a Quality of Life Check

• Review concerns involving care, safety, mistreatment, fraud, or unmet needs

• Provide advocacy, guidance, referrals, follow-up, or service coordination

• Contact an authorized family member, caregiver, rep, agency, or provider

• Administer memberships and requested services

• Process donations or event registrations

• Maintain service and communication records

• Send newsletters, event announcements, waitlist updates,
  and other requested communications

• Improve our website, programs, and community outreach

• Protect seniors, staff members, volunteers, website visitors, and the public

• Comply with legal, reporting, accounting, or regulatory obligations

When a concern requires professional help outside our role, we may help

the senior identify the appropriate person, provider, agency, or resource.

Sensitive Information

Some requests may involve sensitive health, financial, housing, family, safety,
or mistreatment information. Seniors In Distress limits access to this information
to people who reasonably need it to respond, provide assistance, complete
an authorized referral, or meet a legal obligation.

Seniors In Distress is not automatically a HIPAA-covered entity merely because health-related information is received. HIPAA generally applies to health plans, healthcare clearinghouses, and certain healthcare providers, along with their business associates.

When another privacy or confidentiality law applies, Seniors In Distress
will handle information in accordance with that law.

When Information May Be Shared

We may share information:

• With the senior’s permission

• With an authorized family member, caregiver, legal representative,
  or emergency contact

• With an advocate, volunteer, contractor, or service provider assisting
  with an authorized request

• With healthcare, social-service, legal, housing, benefits, transportation,
  food, protective-service, or government resources when a referral
  is requested or authorized

• With payment, website, email, analytics, scheduling, and technology
  providers that support our operations

• When required by a subpoena, court order, law, or reporting obligation

• When reasonably necessary to respond to suspected abuse, neglect, exploitation, fraud, immediate danger, or another serious safety concern

• To protect the legal rights or safety of Seniors In Distress or another person

• In connection with an organizational restructuring, merger, or transfer permitted by law

  
  

We do not authorize service providers to use personal information
for purposes unrelated to the services they perform for us.

Mandatory Reporting & Safety Concerns

Information suggesting abuse, neglect, exploitation, self-neglect, fraud, or immediate danger may need to be reported or referred to law enforcement,
Adult Protective Services, emergency responders, or another appropriate agency.

Submitting information does not guarantee that Seniors In Distress
can keep it confidential when disclosure is required by law or reasonably necessary to address an urgent safety concern.

Payments

Payments may be processed by an outside payment provider. Seniors In Distress may receive transaction details, such as the payer’s name, payment amount, date, and transaction status. Complete payment-card information is generally handled by the payment provider according to its own privacy and security practices.

Donations

Donations may be processed by an outside payment provider. Seniors In Distress may collect the donor’s name, contact information, donation amount, payment status, and any tribute or designation information provided.

Donor information is used to process the donation, issue acknowledgments or receipts, maintain financial records, and communicate with the donor. We do not publish or share a donor’s name or donation details without permission, except when required by law or necessary to process and document the donation.

Email & Text Communications

People who join a newsletter, event list, or other distribution list may receive communications from Seniors In Distress. Marketing communications
will include a way to unsubscribe.

Unsubscribing from general communications may not stop service-related messages concerning an active request, scheduled visit, membership, donation, event registration, or safety matter. Federal guidance requires qualifying commercial email to provide an opt-out method and requires opt-out requests
to be honored within 10 business days.

Text-message and data charges may apply when text communication
is requested or authorized.

Cookies & Website Technology

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, protect forms, and improve performance.

Additional information appears in our Cookie Policy. Available privacy controls appear on our Do Not Sell or Share My Personal Information page.

Data Retention

We retain information for as long as reasonably necessary to:

• Respond to a request

• Provide or document services

• Maintain organizational, financial, or legal records

• Address disputes, safety concerns, or reporting obligations

• Meet applicable legal requirements

Retention periods may vary depending on the type of information
and the reason it was collected.

Information Security

We use reasonable administrative, technical, and physical safeguards to protect information. No website, email system, telephone system, or electronic storage method can be guaranteed completely secure.

Do not use an ordinary website form or email for an emergency.

Children’s Privacy

Our website and services are intended primarily for adults. We do not knowingly use the website to solicit personal information directly from children under 13.

A parent, guardian, caregiver, or authorized representative may contact
Seniors In Distress about a senior or household matter when appropriate.

Privacy Choices

A person may contact us to request:

• Access to certain personal information

• Correction of inaccurate information

• Deletion of certain information

• Withdrawal from optional communications

• Information about how personal information has been used or disclosed

Some requests may be limited by legal, safety, reporting, documentation,
or record-retention obligations. We may need to verify the requester’s identity and authority before completing a request.

External Websites

Our website may link to government agencies, service providers, community organizations, payment processors, or other third-party websites.
Seniors In Distress does not control their privacy or security practices.

Changes to This Policy

We may update this Privacy Policy when our practices, services, technology, or legal obligations change. The updated policy will display a revised effective date.

Contact Us

Questions or privacy requests may be submitted to:

Seniors In Distress, Inc.
Email: privacy@seniorsindistress.org
Telephone: 954-391-5676
Mailing address: 1580 Sawgrass Corp Parkway, #130, Sunrise, FL 33323